• Defective or Incorrect Products
  If you receive a defective or incorrect product, you are eligible for an exchange or return. To process your claim, an opening video of the package is required as proof. Without this video, we will be unable to accept any exchange or return requests.
• Size-Related Issues
  Please note, no exchanges or returns will be accepted for size-related issues. We kindly ask our customers to carefully check the size chart before placing an order.
• Return Process
  To initiate a return, please contact our customer service team to obtain a return authorization. You will be provided with instructions for returning the item.
• Refund Processing
  Refunds will be processed within 7-14 business days after we receive the returned item. The refund will be issued to the original payment method.
• Non-Returnable Items
  Certain items, such as sale items or customized products, may not be eligible for return. Please check the product description for details.
• Shipping Costs
  Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.